Refund and Returns Policy
We get it – sometimes things just don’t work out. Whether it’s not what you expected or you’ve simply changed your mind, we’re here to make the returns process as smooth as possible. This policy outlines how we handle returns and refunds, ensuring you have all the information you need to make a decision.
Easy Returns
You have 7 days from the date you receive your order to decide if an item is right for you. We’ll accept returns within this time frame, provided the items are in their original condition. This means they’re unworn, undamaged, and come with all original tags and packaging.
How to Return an Item
Follow these simple steps to return an item:
- Contact Us: Reach out to our customer service team to start the return process. We’ll need your order number, the item(s) you’re returning, and the reason for your return.
- Pack Your Return: Securely pack the items in the original packaging, if possible.
- Ship It Back: We’ll provide you with a return shipping address. Please note, you’ll be responsible for the return shipping costs unless the item is defective or we made a mistake with your order.
Processing Returns
Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria. This process usually takes about 3-5 business days. If everything checks out, we’ll process your refund or exchange as requested.
Refunds
Refunds are issued back to your original payment method within a week of us approving your return. We’ll send you an email confirmation so you know it’s been processed. Please note, it might take a few days for your bank or credit card company to process the refund on their end.
Exchanges
If you’d prefer to exchange an item for a different size or color, let us know when you request your return. Exchanges are subject to availability, and we’ll ship your new item once we receive your return.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We’re committed to making it right by sending a replacement or offering a full refund, including any shipping costs.
Questions?
Our customer service team is here to help with any questions or concerns about your order, the returns process, or our policy. Don’t hesitate to reach out – we’re here for you every step of the way.